Cursos / 1º Ciclo / Faculty of Economy and Business Management :: Marketing

GESTÃO DE EQUIPAS, CONFLITO E NEGOCIAÇÃO - 2016/2017

2º curricular year
Semestralidade: 1st semester
ECTS: 6

Teachers

Leading Teacher: Prof. Doutor Fernando Almeida

Class type and School hours

Orientação Tutorial : 1 Horas
Teórico-prática : 2 Horas

Teaching Language

Portuguese

Main Aims/Objectives

The aim of this course is to provide students with the knowledge of the dynamics of group phenomena associated with teams, conflict and negotiation. At the same time, provide students with models and tools that enable them to make decisions in the context of team management, conflict and negotiation.

Specific Aims/Objectives

- Know the nature of the groups
- Identify decisive factors for the effectiveness of teams
- Realize the importance of leadership in team context
- Know the nature of conflicts and identify strategies for their management
- Know the negotiation process and define appropriate strategies

Skills to be acquired

- Team management
- Conflict management
- Management of negotiation processes

Teaching Procedures

An expository, analytical method is applied. After presentation, topics are discussed and problems are placed to raise collective discussion. The case study based method i salso applied.

Programme

PART 1 – Team Management
1. Nature of groups
1.1. Groups and teams
1.2. Types of groups/teams
1.3. Groups’ functions
2. Eficacy: determinant factors
2.1. Inputs
2.2. Process
2.3. Outputs
3. Risks and challenges in team management
3.1. Loss of process
3.2. Group thinking
3.3. Risk acceptance
3.4. Intergroups dynamics
4. Team leadership
4.1. Contingent approach
4.2. Empowerment
4.3. Basic elements for team management
5. Meetings as a team management tool
5.1. Advantages, disadvantages and risks of meetings
5.2. Leadership role in meetings
5.3. Preparing and conducting meetings
5.4. From group thinking to fostering creativity

PART II - Conflict and Negotiation
1. Conflict
1.1. Concept and types of conflict
1.2. Conflict as a process
1.3. Background conflict
1.3. Conflict management strategies
2. Negotiation
2.1. Basic concepts
2.2. Preparation of negotiation
2.3. Negotiation strategies and tactics
2.4. Perception and cognition in negotiation processes
2.5. Mediation and arbitration

Evaluation Type

Guided by the assessment regulations of the University, based on two mini-tests and work done in OT classes, complemented with frequency. Weights set by regulation.

Teaching Resources

Class support slides
Support texts and cases
Recommended reading
E-learning
Internet

Sustainability Objectives

Keywords

Group; Team; Leadership; Leading meetings; Conflict; Negotiation

Main Bibliography

Complementary Bibliography