Cursos / 1º Ciclo / / Faculty of Economy and Business Management :: Marketing

GESTÃO DE EQUIPAS, CONFLITO E NEGOCIAÇÃO - 2025/2026

2º curricular year
Semestralidade: 2nd semester
ECTS: 6

Teachers

Leading Teacher: Prof. Doutora Flora Moura
Assistant Professor: Prof. Doutora Flora Moura

Class type and School hours

Orientação Tutorial : 1 Horas
Teórico-prática : 2 Horas

Teaching Language

Portuguese

Main Aims/Objectives

The objective of this curricular unit is to provide students with knowledge of the dynamics of
group phenomena associated with teams, conflict and negotiation. Simultaneously,
provide students with models and instruments that allow them to make decisions in
context of team management, conflict and negotiation.
Know how to frame content.

Specific Aims/Objectives

- know the nature of groups
- identify the factors that condition the effectiveness of teams
- understand the importance of leadership in a team context
- understand the nature of conflicts and identify strategies for their management
- understand the negotiation process and define appropriate strategies

Skills to be acquired

Know how to manage and lead teams
- Know how to manage conflicts
- Be able to develop negotiation processes

Teaching Procedures

An expository and analytical method is applied. After an exhibition, the topics are discussed
presented and problems arise to provoke collective discussion, the confrontation of points of view.
The methodology based on the case study method is also developed.

Programme

1. Fundamentals of Team Management
1.1. Team Definition
1.2. Difference Between Group and Team
1.3. The Importance of Teams in Modern Organizations
1.4. Advantages and Disadvantages of Teamwork
1.5. Types of Teams
1.6. Functional, Cross-Functional, Self-Directed, and Virtual Teams 1.7. Project, Process, and Problem-Solving Teams
2. Team Creation and Formation
2.1. Defining Team Purpose and Objectives
2.1.1. Alignment with Organizational Objectives
2.1.2. SMART Criteria for Goal Setting
2.2. Selecting Team Members
2.2.1. Diversity of Skills, Knowledge, and Behavioral Profiles
2.2.2. Essential Competencies for Teamwork
2.2.3. Defining Roles and Responsibilities
2.2.4. Clarity of Roles and Expectations
2.3. Establishing Norms and Rules of Coexistence
2.3.1. Codes of Conduct and Team Culture.
2.3.2. Creating an Environment of Trust and Respect.
3. Team Dynamics and Challenges
3.1. Effective Team Communication
3.1.1. Types of Communication (Verbal, Nonverbal, Written)
3.2. Conflict and Negotiation in Teams
3.2.1. Types of Conflict (Functional and Dysfunctional)
3.2.2. Conflict Resolution Strategies
3.2.3. Negotiation Techniques
3.3. Team Decision-Making
3.3.1. Decision-Making Processes (Consensus, Voting, Authoritarian)
3.3.2. Advantages and Disadvantages of Each Method
3.4. Performance Management and Feedback
3.4.1. Defining Performance Metrics for Teams
3.4.2. Constructive Feedback Models
3.4.3. Coaching and Mentoring for Team Development
4. Promoting Creativity and Innovation in Teams
4.1. The Leader´s Role in Facilitating Teamwork
4.2. Promoting Creativity and Innovation in Teams
4.2.1. Techniques to Stimulate Creative Thinking
4.2.2. Organizational Culture that Promotes Innovation
5. Continuous Team Assessment and Development
5.1. Evaluating Team Effectiveness
5.1.1. Team Success Criteria
5.1.2. Team Performance Assessment Tools
5.2. Team Development and Training
5.2.1. Identifying Development Needs
5.2.2. Training and Team Building Programs
5.3. Ethics and Social Responsibility in Team Management
5.3.1. Ethical Culture and Values
5.3.2. Sustainability and Social Impact
6. Future Trends in Team Management
6.1. Artificial Intelligence and Automation
6.2. New Work Models and Organizational Structures
6.3. Development of New Skills

Evaluation Type

The assessment of the curricular unit will be carried out continuously through: 1 assignment (individual or group) and 2 written tests.

Teaching Resources

1. Teacher presentations and respective presentations in digital format.

2. Bibliography recommended by the teacher.

Sustainability Objectives

This course indirectly supports the objectives set out in the 2030 Agenda (SDGs):
SDG 4. Quality Education
SDG 5. Gender Equality

Keywords

Group; Team; Skills; Conflict and Negotiation

Main Bibliography

Complementary Bibliography