Cursos / 1º Ciclo / Faculty of Economy and Business Management :: Business Management

GESTÃO DE OPERAÇÕES - 2023/2024

3º curricular year
Semestralidade: 1st semester
ECTS: 6

Teachers

Leading Teacher: Prof. Doutora Adelaide Silva
Assistant Professor: Prof. Doutora Adelaide Silva

Class type and School hours

Orientação Tutorial : 1 Horas
Teórico-prática : 2 Horas

Teaching Language

Portuguese

Main Aims/Objectives

- Give students the ability to understand and apply the main concepts, tools and techniques for managing the operations necessary for the production of goods and services provided by an organization.
- Development of analysis, modeling and decision-making skills in solving problems in the scope of Operations Management and preparing students for negotiation processes with business partners in the scope of Distribution.

Specific Aims/Objectives

- Approach and understanding of Operations Management knowledge for subsequent application of modern techniques and methods of solving production problems.
- Be able to establish objectives compatible with the organization´s strategy.
- To develop skills on LEAN Thinking, supply chain management and quality management, with students being able to understand the importance of rationalizing the use of organisations´ resources.

Skills to be acquired

- Understand the positioning of the operations function within the organization.
- Understand strategic thinking and its contribution to competitiveness.
- Apply knowledge in optimizing existing production and distribution systems.
- Knowing how to apply quality analysis measures.

Teaching Procedures

- Expository classes using the presentation of slides and the analysis of exemplary practical cases; carrying out practical exercises; analysis and discussion of examples; in the tutorial classes, work is carried out to apply the material covered.

Programme

1. The organization as a value system
1.1. The organization and its goals
1.2. Definition of operations management
1.3. Operations management steps
1.4. Objectives of operations management

2. From company strategy to production strategy
2.1. Definition of company strategy and production strategy
2.2. TOWS matrix and BCG matrix
2.3. Strategy levels
2.4. Strategic planning of the operations system
2.4.1. Product or service planning
2.4.2. Procurement planning
2.4.3. Location planning and factory deployment
2.4.4. Production process planning
2.4.5. Layout planning of manufacturing facilities

3. Quality control
3.1. Traditional approach of quality control
3.2. Total quality management

4. Modern trends of operations management
4.1. Value chain management
4.2. Just in time system
4.3. Logistics and distribution management
4.4. Enterprise resource planning
4.5. Automation of production processes
4.6. CAD/CAM/CIM

Evaluation Type

Two written tests with equal quotation:50/50.

Teaching Resources

CPU and Projector.

Sustainability Objectives

Keywords

Management; Operations; Competitiveness; Product; Sales; Stocks; Distribution; Quality; Tendencies.

Main Bibliography

Complementary Bibliography